Terms and Conditions

When we take an order we will send you a conformation by email (if no email is available we will provide one whilst you wait or will post one to you). If you need to make changes to an order, email us or telephone us on 01404 42436 for assistance. We will do our best to help, on furniture beds and upholstery, early alterations within a few days aren’t usually a problem. Cut length carpets arrive very quickly so it is better not to order unless you are sure.
Once the goods go into production with the manufacturer we are bound to accept them, so we may have to charge you a cancellation fee to cover our costs. Please note that when goods are ordered at different times we cannot guarantee colour matching due to the variations between batches. Changing an order may cause a delay with the delivery time and may alter the price you have been quoted.
Please check the furniture will go into your room before placing an order – see our measuring guide.
When you order an item we can give you an indication of the current lead time for delivery. We can talk to manufacturers if you need the item for a date, however we cannot be held responsible for delays beyond our control. If a manufacturer makes us aware of a delay we will of course inform you.
If you wish to check the delivery of an order phone us on 01404 42436, email This email address is being protected from spambots. You need JavaScript enabled to view it. or call into the shop.
Delivery.
We currently offer a furniture delivery service within a 25 mile radius for free if the furniture ordered is over £250. For delivery less than £250 a charge would be payable, the amount would be quoted in the ordering.
For Sutcliffe furniture including Trafalgar, Hampton and Windsor nationwide delivery is available on a two man white glove service.
You will be contacted in advance of delivery to arrange a convenient delivery date to your address. We will position the furniture as requested, assemble and remove all packaging unless you wish you wish to keep them please make sure all access points are clear of obstacles, and ensure there is someone in your property to receive and sign for the goods.
For most items delivered we will deliver and install. However there are a few exceptions where customer self – assembly and/or installation is required namely children’s furniture and selected bedsteads. This may vary from time to time as our ranges and products change. We always try to indicate where self-assembly is required.
If you are out when we deliver the furniture it will be returned to our warehouse and we will arrange an alternative delivery date. There will be an additional charge.
We can remove your old furniture and flooring for a small additional charge providing your delivery address is within a 25 miles of our store and your order is being delivered by our own staff. To add this service please let us know when we arrange the delivery with you.
With limited storage facilities we endeavour to deliver your order as swiftly as possible, usually no later than 7 days after it becomes available. We can only store your furniture if this was agreed when the order was placed. By delivering good promptly we can give you the best value for money. We can also ask our suppliers to deliver after specific dates if we know you do not require the furniture or flooring ASAP.
When ordering furniture it is important to check that it will fit into your house and your room. Please check doors, stairways and the space it has to go into carefully. See our online measuring guide or collect a guide in store.
When ordering furniture we will take a 20% deposit. We accept cash, cheques, MasterCard, Visa, Visa Electron, Visa Debit, Delta and Solo. Upon receipt of your deposit we will issue a sales receipt and a confirmation of order. We will send an invoice out with the goods for the balance outstanding which we would like to be paid on delivery by cheque or within one week by phone or by calling into store with your card. We will receipt your final invoice for you.
Cancellations & Refunds.
If after having placed an order for something we have in store, you have a change of heart for whatever reason you may cancel your order at any time prior to delivery by phoning 01404 42436 or emailing This email address is being protected from spambots. You need JavaScript enabled to view it. . If the items ordered are not from stock, we will have commissioned a supplier to make them specifically for you unless we receive notification from you prior to the order going into production or cutting. We regret we may have to charge you a cancellation fee.
We will offer a home selection service on fireside chairs and care recliners if you are unable to visit our store, but we will not be able to let you try the comprehensive range that you would be able to try in store.
Please make sure that you are totally happy with your choice prior to ordering. Once we deliver to customers houses we will not accept returns unless there is a manufacturing fault with the item that cannot be rectified by the manufacturer. Our customer can be assured that all the goods we supply are direct from the manufacturer or our shop floor, they have not been left unaccompanied in other customer’s houses.
Your statutory rights are not affected.

Our Business Hours

We are here to serve you during the following business hours:

Monday to Saturday: 9am to 5pm
Sunday: Closed

 

By appointment we can also open on Sundays and evenings.
Phone: 01404 42436

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